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The world of IT and Business continues to change at an ever
increasing pace. This means the demands placed on IT Service
Providers also continue to change with businesses demanding
ever increasing levels of Service Quality and Value for Money.
Last December the former BS15000 certification standard was
successfully ‘fast-tracked’ into the International
Standard ISO/IEC 20000. This change and the standard itself
will have a significant impact on our industry over the next
year.
As a recently qualified ISO/IEC 20000 Consultant with plenty
of real-life and hands-on experience, I want to share with
you the answers to the top, most frequently asked questions
about ISO/IEC 20000. It’s important for the future of
your business and your own career that you are armed with
all the facts!
To assist the Service Management Community, I recently collaborated
with David Clifford, a
highly regarded Industry Expert on
ISO/IEC 20000 to produce the content you are about to
gain
FREE access to.
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David’s credentials include:-
• Fellow of the Institute of Service Management
(FISM)
• ITIL Master (Manager) with Distinction
• itSMF Accredited ISO/IEC 20000 Consultant
• PRINCE 2 Registered Practitioner
• itSMF Accredited Lecturer
• ISEB Accredited Lecturer
• Vice President for Marketing & Promotion
of the ISM
• ISM Mentoring Board Member
• itSMF Qualifications & Certification Executive
SC Member
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David and I have produced a content packed Teleseminar covering
the answers to the top, most burning questions, that readers
of the IT Service Blog really wanted answering.
Specifically, David provided detailed answers and insights
into the following questions:-
1. What exactly is ISO/IEC 20000?
2. Is there any type of defined relationship between ISO/IEC 20000 and ITIL?
3. What types of Organizations should seek certification and what are the reasons?
4. What is the eligibility criteria for Organizations seeking ISO/IEC 20000 certification?
5. What is the relationship between scope and eligibility?
6. What are the benefits of ISO/IEC 20000 to an Organization?
7. What is a typical timeframe for achieving certification and what are the costs involved?
8. What is the return on investment (ROI) for achieving ISO/IEC 20000 certification?
9. What skills, education and capabilities are required to successfully obtain certification?
10. Is it more difficult to maintain certification than it is to achieve it first time?
11. What does the future hold for ISO/IEC 20000 in the next five years?
Register below now to access the:-
- Full Teleseminar (Digital Audio
Download)
- Fully Edited Call Transcript (40
Page PDF)
- Exclusive Online Resources Section
- Plus Special Bonus Materials - not
available anywhere else
Access is totally free. I only need your permission to e-mail
you your
special access ID and Password. I also plan to keep
you updated on some follow-up Teleseminars and other aspects
of ISO/IEC 20000.
Everything is automated and it takes less than a minute to
activate.
Register Here!
Enter your Primary e-mail address and First
Name,
then click Register!
IMPORTANT!
After You Click Register
- Please check your in-box for new mail.
Look for an e-mail with “Response
Required” in the subject line.
Simply click the confirmation
link inside to receive your
free Access ID and Password for the
Special Download Area.
I hope you will find these resources useful and I trust
they
will add value to your ISO/IEC 20000 certification
programmes.
Wishing You Great Service!
Robin Yearsley.
IT Service Success.
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